Career Confidential
Julia Maus

What is your title, and how long have you been with CSC?

I’ve recently been promoted to a service leader for the DACH and IT regions, but I started as a client service partner in CSC’s office in Wiesbaden, Germany back in December 2020.

How did you end up at CSC?

I was a travel agent and was looking to try something new while working for a global company. I was specifically interested in working for an internet company. I searched internet companies and found CSC and their Digital Brand Services business, and it looked really interesting. I contacted CSC, interviewed, and found my current role.

What does your typical day look like?

Every day is really different. I’m always checking my inbox for urgent requests from clients for domain registrations. I take calls from clients and work with them in chat. Our group also works closely with the Project Team and contacts clients about industry changes. We have team huddles where we talk about what’s coming up next, and there’s always something new to learn.

What kind of support did you receive when you started at CSC?

I worked closely with the senior client service partner on our team, as well as the Sales Team and Strategic Account Management Team. I also received lot of support from my leader and still do. And while I’m based in Germany, our teams in France, U.K., and the Nordics also help us a great deal.

What do you like best about working at CSC?

Lots of things! The people are really open, and you can grow with the company because there are so many different roles. You have flexibility to work from home. And the industry never sleeps. You learn new things every day, which always makes work interesting. There’s also the opportunity for training, so you can learn new skills. I recently took some courses on Excel and Outlook, not just for my domain work, but also for my own organizational skills.

What surprises people when you tell them about your job?

They’re surprised to find out that I work with domain names and want to know how I learned how to do my job. They want to know if specific education was required. We go through a really good internal training program before clients are assigned to us. CSC teaches us everything we need to know to get us prepared and comfortable in our roles and allow us to deliver on Our Customer Promise.

As busy as you are at work, how is the balance between work and life?

Our work hours are flexible, and I have a good work-life balance. There’s a lot of time outside of work to follow the interests and hobbies you want to keep up with. I can meet friends after work, or sometimes our team goes out to dinner together. I love to run and spend time outside and have time to do that. And I spend lots of time with my family and our dog.

What advice would you give someone who wanted to join CSC?

Don’t hesitate to ask questions and learn as much as you can. We’re always happy to help each other. We’re a strong team and work closely together. Teamwork is very important. And I’d tell them to stay motivated, be positive, and be honest. Being genuine is one of Our Values here.

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CSC offers exciting, career-building opportunities that allow our people to drive their career in the direction of their choice. A multi-time Top Workplace, we're a business, legal, and financial services company that provides knowledge-based solutions to clients worldwide. We're also the trusted partner of choice for more than 90% of the Fortune 500^®, more than 90% of the 100 Best Global Brands^®, and more than 70% of the PEI 300.

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We are the business behind business^®. With us, you'll provide world-class client service while growing your career.

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